SAFEAUTO FAQ

Now that SafeAuto has joined the Direct Auto family, a policy can now be purchased online at www.directauto.com or you can give us a call 1-800-SAFEAUTO (1-800-723-3288) to speak with one of our licensed agents. We offer coverage for several products to meet your insurance needs.

You can contact us by:

Phone

We are available at 1-800-SAFEAUTO (1-800-723-3288) and at 1-887-GO DIRECT (1-877-463-4732).

Email

Customer Service: customerservice@safeauto.com
Claims: claims@safeauto.com

Chat

If you have an existing SafeAuto policy, download our mobile app to chat with us today!

There are different factors that are used to calculate your insurance cost such as, but not limited to, date of birth, driving history, marital status, garaging address, the year, make and model of your vehicle, coverages you choose, credit score and insurance history.

Proof of insurance is available immediately after the policy is purchased.

Online

• Payment Options: Check | Credit Card | Debit Card

Phone

• 1-800-SAFEAUTO
• Automated System: Check | Credit Card | Debit Card
• Live Customer Service Professional: Check | Credit Card | Debit Card

Mail

• Payment Options: Check | Money Order | Cashier's Check | Credit Card | Debit Card

We Also Accept

• MoneyGram
• Western Union
• Ace Cash Express

Please Note: We do not accept American Express, nor can we take your payment out of a savings account.

Mailing times vary, however, once your payment is received it will be applied to your policy based on the postmark on the envelope.

• Payments with a legible postmark on or before the due date are effective at 12:01 A.M. on the due date.
• Payments with a legible postmark after the due date are effective at 12:01 A.M. on the date shown on the payment envelope.
• Payments with an illegible postmark or no postmark are effective at 12:01 A.M five mail days before the received date.

If a payment is made past the cancellation date and time, a reinstatement fee can be added to your policy, and you may incur a lapse in coverage. The reinstatement fee is non-refundable and not part of the premium. This information can be found on page 2 of your auto insurance application and varies by state.

You will have a lapse in coverage and will need to reinstate your policy or purchase a new one depending on when your policy cancelled.

If you request to cancel your policy before your 6-month term is over, you may be subject to a cancellation fee or short-rate penalty fee. Keep in mind we offer several competitive insurance options to meet your needs. Give us a call to hear more about these options at 1-800-SAFEAUTO (1-800-723-3288) and follow the prompts to speak with one of our representatives.

Your payment date is based on the date your policy began and unfortunately cannot be adjusted on your current policy. However, we may be able to offer other options. Please call us at 1-800-SAFEAUTO (1-800-723-3288) and follow the prompts to speak with one of our representatives. We will be more than happy to discuss.

There could be a number of reasons why your policy increased after the policy was started, which can vary from discounts being removed due to not to receiving required proof by the deadline, missing signature documents causing a coverage upgrade and/or information received on consumer reports such as motor vehicle, claims history and related reports.

We have a paperless option for policy documents, but your bill will still be mailed.

In the SafeAuto app, there is a link to view your ID card. You can also request your Proof of Insurance be e-mailed to you right away by visiting the Manage Policy page or calling us at 1-800-SAFEAUTO (1-800-723-3288).

As an agency we offer several competitive insurance options to meet your needs, please call us at 1-800-SAFEAUTO (1-800-723-3288) and we can further assist.     

You can update your personal or policy information by logging into your online account or the mobile app and selecting Make changes.

You have the option of signing in with your email address, Google account, Apple account, or Facebook account. You will need your policy number to log into your account.

In your online Policy Management portal, you can pay your bill, review and update your policy details, review and upload policy documents, and sign up for automatic payments.

The SafeAuto app is available for download on Google Play for Android and App Store for iOS.

You have the option of signing in with your email address, Google account, Apple account or Facebook account. You can also sign in using fingerprint or facial recognition.

With the SafeAuto app you’re able to pay your bill, review and update your policy details, view your ID cards, and chat with a customer service representative. You can also view your policy status, review policy documents and your payment history. RSA and Claim reference details are also available.

There are several ways to file a claim. You can call 1-800-SAFEAUTO (1-800-723-3288) and follow the prompts to reach the Claims department, or your claim can be filed online by selecting Report a Claim from the Claims & Policy dropdown menu.

If you are unable to contact your assigned adjuster by phone or email, you can also email claims@safeauto.com or ask to speak to your adjuster's supervisor.

If you reside in AL, CO, GA, LA, MD, OH, SC, or TN. please call 1-800-308-8959 and select option 2. For all other states please, call 1-800-SAFEAUTO (1-800-723-3288).