Dear SafeAuto Customers,
Based on the guidance of our national, state and local leaders, most of our employees have begun leveraging technology in order to work from home to help limit the spread of COVID-19. While this transition should be seamless, you may experience some background noise or longer call times. We appreciate your understanding and patience.
During this time, we encourage our customers to utilize our self- service tools available to you to ensure timely updates to your policy.
We recommend that policy payments be made by credit card or check using one of the following methods:
Our goal is to make every SafeAuto policyholder's experience as seamless as possible during this time. We ask that you help us reach that goal by avoiding mailing in your payments and policy documents due to a possible delay in processing. If you are currently receiving policy documents via U.S. Mail, we request that you enroll in paperless delivery as soon as possible - this will ensure you receive your policy documents in a timely manner.
At SafeAuto, we are continuing to monitor this situation and will take additional actions, as necessary, to ensure we’re providing the best possible service to our policyholders. If you have been directly affected by COVID-19, do not hesitate to contact us for assistance regarding your specific needs, by emailing us at firstname.lastname@example.org or calling us at 1-800-SAFEAUTO (1-800-723-3288). Our customer service representatives are available 24/7.
Thank you for being a customer!s