We collect personal, credit, and property information from you, from transactions and interactions between you and us, including on the Internet, and from third parties like credit reporting agencies, departments of motor vehicles, and other data collection agencies. We do not sell personal or credit information we collect. We do not use or share personal or credit information we collect except as permitted or required by law, to underwrite insurance, to affect business transactions or as authorized by our customer or consumer. We secure and safeguard your personal and credit information and we advise our associates of the need to protect personal information.
Types Of Information We Collect
We may collect information, including personal and credit information, about you when you obtain an insurance quote, apply for one of our products, obtain other information from us or when we service your insurance policy. Depending on the product, the type of transaction and where you live, the types of information we may collect could include: your name, marital status, date of birth, the names and dates of birth of other persons in your household, address, telephone number, social security number, driving records, the types of vehicles you drive and records about those vehicles, health information, income and tax data, employment, credit and/or criminal conviction history, bank information, lienholder information, information about other insurance you have or have had, ip address, and/or your e-mail address. We do not collect personal or credit information about you unless you consent, or we are otherwise permitted by law to obtain it. We do not knowingly collect information from a Consumer, (i) who is located outside the United States, or (ii) that the collection or processing of information from whom, is otherwise subject to the data privacy laws of countries other than the United States.
Sources Safe Auto Collects Information From
Information about you may be collected from the following sources (we have provided a few examples for each source, but not all may apply to you):
Telephone Conversations: This is information we receive from you by phone. It may include your name, phone number, street and e-mail addresses, driver's license number, Social Security number, payment information, date of birth, gender, marital status, type of vehicle, driving history and information about other drivers, your insurance coverages, premium rates, underwriting and claim documents and payment history, and claims history.
Application Information: This is information we receive from you on applications or other forms, by phone, mail or online. It may include your name, phone number, street and e-mail addresses, driver's license number, Social Security number, date of birth, gender, marital status, type of vehicle, driving history and information about other drivers.
Consumer Report Information: This is information we may obtain from consumer reporting agencies. It may include your driving record, claims history with other insurers, and credit history. The information is kept by the consumer reporting agencies and disclosed by them to others as permitted by law.
Transaction Information: This is information about your transactions with our affiliates, our non-affiliates, others or us. It may include your insurance coverages, premium rates, underwriting and claim documents and payment and claims history. It also may include information that we require for billing and payment.
Website Information: This information is unique to Internet transactions. It may include the website you visited before ours, your computer operating system, the pages you viewed on our site, the information contained in an online form you completed on our site, or the information you supplied to conduct an online transaction on our site.
We collect IP address information from users of Safe Auto Group Agency and affiliates owned websites. We limit the processing of IP Address data to the extent strictly necessary and proportionate for the purposes of ensuring network and information security and diagnostics, i.e. the ability of a network or an information system to resist, at a given level of confidence, accidental events or unlawful or malicious actions that compromise the availability, authenticity, integrity and confidentiality of stored or transmitted personal data, and the security of the related services offered by, or accessible via, those networks and systems. Our systems are designed to provide privacy and to prevent unauthorized access. Our security measures help ensure that your data is properly secured, so that others cannot access it.
Payment Information: We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services.
Types Of Information We Disclose
As a general matter, we use your personal and/or credit information to: help underwrite and provide accurate insurance premium rate quotes; provide insurance claim services; offer other consumer products and services; provide policy service; prevent fraud; perform internal company research; maintain and improve customer service; and to comply with state and/or federal laws and regulations. Recipients may include, our agents, claims representatives, service providers, insurance support organizations, law enforcement, courts and government agencies.
We will share information about you only as permitted by law. We will not share your Nonpublic Personal Information with other companies for their marketing purposes without your consent.
Companies That May Receive Or Use The Information You Provided To Safe Auto
Our affiliated companies may share information about you with each other. We may also share your personal information with unaffiliated third parties. However, we do not disclose any information about our customers or former customers to anyone, except as permitted or required by law. These disclosures are generally described as:
Among our Affiliated Companies: Companies within the Safe Auto Insurance Group may share information about our current and former customers, including information that: identifies you; describes our transactions and experiences with you (such as your payment record, your prior insurance history, and claims history), and credit information that helps us determine your eligibility for insurance. Safe Auto provides a variety of products and services through separate companies. To provide you with improved service and inform you of product opportunities that may be available to you, the companies within our group may share such information about you among themselves. Our affiliated companies may provide you information about other insurance products offered by them directly or through them acting as an agent on behalf of another organization.
Outside of our Affiliated Companies: To rate your policies we may provide information about you to consumer reporting agencies and other data agencies such as those that provide credit information, claims history, motor vehicle records and vehicle history data. These third parties agree to safeguard and keep confidential our personal information about you and the products and services that you obtain from us. Those parties are required by law to restrict the use and disclosure of your personal information.
In addition, we may provide personal information about current and former customers to other third parties who have a legitimate need for the information. These may include, for example, insurance agents, third party claims adjusters and investigators, actuarial consultants, reinsurers, governmental agencies, courts, and law enforcement authorities. We may also provide personal information to insurance industry statistical reporting organizations, but individual identities will not be revealed through such statistical reports.
From time to time, we may also contract with parties outside our affiliated group, so we can make available consumer products and services to our current and former customers. In those cases, we may disclose to those companies the types of information we collect about our current and former customers as described in response to the first question above, (but not any health or credit information, driving records, social security numbers, bank account, or credit card information). The companies we work with would be subject to confidentiality agreements with us as well as other legal restrictions on using your nonpublic information that apply to them.
You have the right to prevent our sharing information about you in certain circumstances, however there are circumstances where we are lawfully allowed or required to share information about you. These circumstances include but are not limited to: among our affiliates, for example, if the information relates to your identification (such as your name and address) or to your transactions and experiences with us (such as your payment record and claims history); with a third party, for example, if it is necessary to provide services to effect, administer or enforce a transaction requested by you; with any of our affiliated companies that provide such services to you; with regulatory authorities; and when otherwise required by law or legal process. In those circumstances, it is our policy to share your information only to the extent required or allowed by law.
If you choose to not allow us to share your credit and personal information with third parties or among our affiliates (unless the information is otherwise required or allowed by law to be shared), please call us at 1-800-SAFEAUTO.
Even with safeguards and security measures, you should still exercise discretion with respect to the submission of any personal or financial information over the Internet, particularly via email which is never completely secure. If you are concerned about your information security and identity theft, here are just a few examples of how you can improve your information security and guard against identity theft.
- For more information you can visit the Federal Trade Commission's website at www.ftc.gov.
- Install anti-virus, firewall and anti-spyware software and keep those and your operating system up to date.
- Keep your User ID and password confidential.
- Utilize a password unique to you and, if possible, change it frequently.
- Make sure others are not watching you enter your User ID or password.
- Do not leave your computer unattended while logged onto your secured site and log off when you are finished transacting your business.
- Use caution before answering email requests for your personal information.
- Do not enter personal information in an email or pop up.
- Safe Auto will never ask you to disclose your account information or personal information in an unsolicited email.
- Be aware of your billing cycles and shred documents that contain personal information such as your account numbers with your name and address.
If you suspect identity theft or fraud on your Safe Auto account, notify us and your local law enforcement agency. Additionally, you should exercise caution when providing your credit card information or Social Security number over the phone- generally, only do so if you initiate the phone call.
Access To Your Nonpublic Personal Information
It is important to us that all information about you in our files is accurate. You can help us by providing up-to-date information and notifying us of any inaccuracies in your information. You can request to review the information we have about you. This is done by sending a written request to Safe Auto Insurance Company, Customer Service Department, 4 Easton Oval, Columbus, Ohio 43219. The written request must include your full name, address, policy number (if applicable), your date of birth, and designate the type of information you would like to review. Within thirty (30) business days of receipt of this written request, we will share with you the information that is available and how you may request the correction(s), if needed. We will also provide disclose any other entities that have received your information within the two years prior to your request. Finally, we will list the companies that have provided Consumer Report Information to Safe Auto about you.
You may also request to review the information at our offices or request to receive a copy of the information, however Safe Auto may charge a fee to cover our copying costs. We will not provide information that we feel is privileged, such as information about insurance claims or lawsuits.
To request a correction to the information Safe Auto has about you, send a written request Safe Auto Insurance Company, Customer Service Department, 4 Easton Oval, Columbus, Ohio 43219. Please explain in this request the correction that are needed to your information. Within thirty (30) business days of the receipt of this request, we will either make the requested correction(s) or explain to you why we are unable to do so.
If we make your requested correction(s), we will notify you, and anyone named by you who may have received the information within the previous two years. If required by law, we will also notify others of any corrections. If we refuse to make the requested correction(s), you may send a concise written statement about why you object, including the information you think is incorrect, to Safe Auto Insurance Company, Customer Service Department, 4 Easton Oval, Columbus, Ohio 43219 . Your statement will then become part of your file. It also will be sent to the same persons to whom we would send a copy of any correction(s) or change(s).
When you visit our website, we will record various data that will help us better understand how our visitors use our site and how to better serve our customers. This data includes but is not limited to: the IP address of the computer you are using, browser and platform types, domain names, access times, how you linked to our website, and how you navigated through our website. We may use tools such as cookies, web beacons and other technologies on our website which support site tracking and your transactions with us, measure our website performance, and facilitate product marketing. We may also use a website recording services which may record mouse clicks, mouse movements, page scrolling, and any text keyed into website forms. Data collected by this service may be used to verify form content as well as to improve our website usability. The information collected is stored and used for aggregated and statistical reporting. We will not share this information except as permitted or required by law. These technologies do not contain any of your personal or credit information, and they will not damage your computer. We use industry standard encryption techniques when using these technologies, so your security is not compromised. Information that does not identify you may be used for marketing purposes.
We may use a third-party service provider to serve advertising on our behalf across the Internet and sometimes on our website. They or we may collect anonymous information about your visits to our website, and your interaction with our products and services. Anonymous information is not personally identifiable and includes things like the pages you visited and the duration of your visit on the website. They may also use information about your visits to this and other Web sites to target advertisements for products. This anonymous information is collected using a pixel tag, which is industry standard technology used by most major web sites.
In order to make maximum use of our website, you will need to receive cookies. A cookie is a way for websites to recognize whether or not you have visited the site before. Cookies save certain information entered by you on our website. They also collect technical data, like your Internet protocol (IP) address, operating system, and session ID. Recording this information makes your online experience easier and more personalized as the cookies enable our computers to recognize you and facilitate your use of our website. Cookies do not read your hard drive. They cannot be used to reveal anything about you that you have not chosen to enter while using our site.
If you do not wish to receive cookies, you have the ability to set your web browser to alert you of a cookie being offered or to reject all cookies. See your browser for instructions. Please Note: We do not recommend disabling cookies since you may not be able to log in or use basic features of our website. Also, if you erase your cookies, use a different computer, or change web browsers, you will need to opt-out again.
Occasionally we will ask for your e-mail address. If you have provided us with your email address, we may send you communications and materials about other products, services and features we offer that we think will be of interest to you and to confirm your transactions with us. To ensure you get our e-mails, our service provider or we may receive confirmations when you open them or click through e-mail links. These confirmations may also show whether your e-mail application supports graphics, so we can tailor our messages to you. We will not share this information or your e-mail address with other companies for their marketing purposes without your consent. If you do not wish to receive these types of communications or materials from us, you can click the "unsubscribe" link that will appear in the email or otherwise instruct us by writing to: Safe Auto Insurance Company, Customer Service Department, 4 Easton Oval, Columbus, Ohio 43219.
We designed our systems to provide privacy and to prevent unauthorized users from accessing our systems. Our security measures help ensure that your data is secured and encrypted, so that others cannot access it. We limit access to our servers and require Safe Auto Associates to adhere to high standards of ethics and integrity in performing their jobs.
For internet users, we use a secure server and security protocol to safeguard the information you provide during transactions. Our secure server implements the Transport Layer Security (TLS) protocol and at least 265-bit encryption for when you interact with us including when you provide personal information during the purchase and payment processes. . This technology encrypts your information, so a third party cannot read the information while in transit. Mozilla Firefox®, Google Chrome, Apple® Safari, and Microsoft® Internet Explorer are all secure browsers that utilize SSL technology.
We use the digital certificate services of GoDaddy, so you can be confident knowing you are transacting your business with Safe Auto. The digital certificate further confirms the authenticity of the web page. The digital certificate is visible via the site certificate that resides on all secure pages. To view this certificate, log in to your payment information, right click on the web page inside the frame, and select Properties from the menu. A small frame displaying site security information will appear. Click on Certificates to verify the site certification.
Links To Other Websites
Our website contains links to other sites that are not maintained by us. These links are solely for your convenience. We make no warranties or representations about other websites. We recommend that you read the privacy and security policies of these sites.
We hope that this information has answered any questions you may have about why we need to collect certain information about you and how we strive to protect that information. Maintaining your trust and confidence is an important part of our commitment to providing superior customer service to you.